Shipping
Cold-chain shipping. Canada-wide in 24–48h.
Every order leaves Kelowna, BC in temperature-controlled packaging and is tracked door-to-door.
- Origin
- Kelowna, British Columbia, Canada
- Method
- Insulated EPS containers with phase-change cooling (PCM-7C). Tamper-evident outer carton.
- Temperature target
- −20°C at dispatch; maintained ≤ 4°C through transit.
- Logger
- USB temperature logger included on orders ≥ $200 CAD; available on request for smaller orders.
- Transit time
- 24–48 hours, all Canadian provinces and territories.
- Cut-off
- 2:00 pm Pacific for same-day dispatch (Mon–Fri excluding statutory holidays).
- Carrier
- Canada Post Xpresspost, Purolator, or FedEx (auto-selected by region).
- Free shipping
- Orders ≥ $200 CAD, all Canadian addresses.
- Standard rate
- $25 CAD flat below the free-ship threshold.
Receiving instructions
Place vials in a −20°C freezer immediately upon receipt. Record the included logger if present. Inspect for breakage or seal compromise within 48 hours; report any issue to lumeralabs@proton.me with photos. See Returns.
Tracking
Tracking number issued by email at dispatch. End-to-end visibility through carrier.
Restricted items
Bacteriostatic water is offered as a stand-alone sterile-filtered research reagent for in-vitro dilution use. Syringes, needles, and pre-assembled dosing kits are not sold. See Compliance.